77acc Privacy Policy — Your Information Is Safe With Us

1 What Information We Collect

When you use the 77acc platform, we may collect various types of information. This information comes mainly from two sources — what you provide directly and what is collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (where identity verification is required)
• Payment information — bKash, Nagad, Rocket, or bank account details
• Messages or information you provide when contacting us

1.2 Information Collected Automatically

• IP address and device type
• Browser version and operating system
• Date, time, and duration of site visits
• Logs of pages visited and games played
• Data collected through cookies and similar tracking technologies
• Transaction history and betting activity records

2 How We Use Your Information

77acc uses collected information only for specific and legitimate purposes. We never sell or rent your personal information to third parties unnecessarily.

• Account Management: To complete your registration and keep your account active.
• Identity Verification: To confirm age and identity as part of the KYC (Know Your Customer) process.
• Transaction Processing: To complete deposits and withdrawals securely.
• Support Services: To resolve your issues or complaints promptly.
• Security Protection: To prevent fraud, money laundering, and other illegal activities.
• Promotional Communication: To inform you of bonus offers and updates, subject to your consent.
• Platform Improvement: To analyze user experience and raise the quality of our services.
• Legal Obligations: To comply with applicable laws and regulations.

5 Data Security Measures

77acc applies industry-standard security measures to protect your personal information. Our platform is secured with SSL encryption technology, which keeps all data transfers fully encrypted.

• SSL Encryption: All data transfers are secured using TLS technology.
• Firewall and Intrusion Prevention: An advanced firewall system blocks unauthorized access.
• Restricted Access: Only authorized personnel can access specific data.
• Regular Security Audits: Routine system audits and risk assessments are conducted.
• Two-Factor Authentication: An option to add an extra layer of security to your account.
• Data Storage Protection: Stored data is kept in encrypted databases.

However, no data transmission over the internet can be guaranteed to be completely secure. We are committed to providing the highest level of protection, but you should also keep your password confidential and log in carefully on unfamiliar devices.

6 Data Retention Period

77acc retains your personal information only for as long as necessary. In general:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, transaction records may be kept for a specified period due to legal obligations.
• Certain information may be retained for an extended period for fraud prevention and dispute resolution purposes.
• Once the required period ends, information is securely deleted or anonymized.

7 Your Rights and Controls

You have certain important rights over your own information. 77acc respects these rights and helps you exercise them.

7.1 Right to Access

If you want to know what information we hold about you, contact our support team. We will provide a copy of your information after verification.

7.2 Right to Correction

If your account contains incorrect information, you may request that it be corrected. Most information can be updated by you directly in your account settings.

7.3 Right to Opt Out of Marketing

You can stop receiving promotional emails or messages at any time. An opt-out option is included in every marketing message, and it can also be done through the support team.

7.4 Right to Close Your Account

You may request to close your account at any time. Even after closure, some information may need to be retained for a specified period for legal reasons.